Shipping policy
Last updated: October 26, 2026
This policy applies to orders placed at https://tavolena.shop.
Shipping Destinations
We serve customers in the United States and United Kingdom where shipping is available at checkout. If your address is not supported, please contact us before placing an order.
Order Processing
Orders are normally prepared and dispatched within 2–3 business days after successful payment.
Business days are Monday through Friday, excluding US public holidays. Processing time is separate from transit time.
If we cannot dispatch within the stated timeframe, we will contact you with a revised estimate and offer cancellation for a full refund. We will obtain any consent to delay required by applicable law.
Estimated Delivery
Estimated transit time is 20–45 calendar days after dispatch, in addition to the 2–3 business day processing period.
We will display the delivery estimate before purchase. Where required, delivery beyond 30 days will be specifically agreed with you before the order is completed.
Delivery may be affected by carrier disruption, customs processing, or other events. These events do not remove your rights concerning delayed or undelivered orders.
If your order has not arrived by the end of the stated delivery window, email us. We will investigate and offer an appropriate remedy, including a replacement at no extra cost or a refund where applicable. You do not have to accept an indefinite extension.
Shipping Charges
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Orders over US$30: free standard shipping.
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Orders of US$30 or less: the shipping charge is displayed at checkout before payment.
The threshold is calculated using the merchandise subtotal after discounts and before shipping. If you check out in another currency, the store’s converted equivalent applies.
Taxes and Import Duties
Customers do not pay additional sales tax, VAT, import duties, or customs clearance charges beyond the disclosed order total. Applicable taxes and import-related charges are included in our prices or paid by tavolena.
If a carrier requests an unexpected payment, email us with your order number and the payment notice. We will arrange payment or reimbursement.
Tracking Your Order
To obtain your tracking number, email astinabethpcami@outlook.com and include your order number and the email address used at checkout.
Tracking information becomes available after dispatch and may take time to show the carrier’s first scan.
Lost, Damaged, or Incorrect Deliveries
If your parcel is lost in transit, contact us. We will investigate with the carrier and arrange a replacement at no additional cost. If you prefer a refund, or a replacement cannot be provided, we will issue an appropriate refund.
For damaged or incorrect items, email us with the order details and photographs if available. We will arrange a suitable remedy at our expense.
A delivery scan does not prevent you from reporting that a parcel was not received. We will review the available information and assist with the investigation.
Address Changes
Please check your delivery address before submitting your order. If you notice an error, contact us immediately. We will try to update the address before dispatch.
If an incorrect or incomplete address causes a return, we will explain the available options and any reasonable redelivery cost before you agree to it. Errors caused by us will be corrected at our expense.
Shipping Support
Email: astinabethpcami@outlook.com
Store: tavolena
Operator: JENNIFERQ LLC
Website: https://tavolena.shop