Refund policy
Last updated: October 26, 2026
tavolena is operated by JENNIFERQ LLC. We offer free returns within 30 days of delivery for orders placed at https://tavolena.shop.
Our 30-Day Return Promise
You may request a return within 30 calendar days after receiving your order. Eligible returns are free, including returns because you changed your mind. We do not charge return shipping or restocking fees.
Items should be returned in their original condition, with included accessories and packaging where reasonably available. You may inspect an item as you would in a physical store. Missing packaging alone does not remove any statutory rights.
Damage caused by misuse or use beyond what is necessary to inspect an item may affect eligibility under our voluntary return policy. This does not limit your rights concerning faulty, damaged, or incorrectly described goods.
How to Request a Return
Email astinabethpcami@outlook.com with your order number, the item you wish to return, and your request. You do not need to provide a reason for a change-of-mind return.
We will provide return instructions, a prepaid return label or another return method at our expense, and the appropriate return address. Please send the item within 14 calendar days after receiving those instructions.
Contacting us first helps us arrange free return shipping. It does not restrict any legal right to cancel or return an order. Our published business address should not be used for returns unless we confirm it in your return instructions.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as reasonably possible. Include photographs if available so we can resolve the issue efficiently. Photographs are helpful but are not a condition of exercising your statutory rights.
We will provide an appropriate remedy, including a free replacement or refund. You will not pay return or replacement shipping for an error or defect for which we are responsible.
Refunds
We will notify you when your return has been received and reviewed. Approved refunds are issued promptly to the original payment method.
The refunded amount normally appears in your account within 3–7 business days after the refund is issued, depending on your bank or payment provider. This is an estimated banking timeframe, not an additional waiting period before we issue your refund.
A full-order refund includes the amount paid for the returned merchandise and any standard outbound shipping charge. For partial returns, we refund the amount paid for the returned items; any legally required shipping refund will also be included. We do not retroactively charge shipping because a return reduces the remaining order below the free-shipping threshold.
If you have not received your refund after seven business days, contact us for assistance.
Exchanges and Cancellations
For an exchange, email us to arrange a free return and discuss the replacement item.
You may request cancellation before dispatch by emailing us promptly. If the order has already shipped, our return process remains available.
UK Customers
For qualifying UK distance purchases, you may notify us that you wish to cancel within 14 days after delivery without giving a reason, and then return the goods within a further 14 days. Our voluntary 30-day return policy provides an additional return option.
For statutory cancellations, we refund you within 14 days after receiving the goods back or receiving evidence that you sent them back, whichever occurs first. If we offer to collect the goods, the applicable refund deadline is calculated in accordance with law. Standard outbound delivery is refundable; any extra amount paid for an upgraded delivery service need not be refunded.
Nothing in this policy limits mandatory consumer rights.
Contact
Store: tavolena
Operator: JENNIFERQ LLC
Email: astinabethpcami@outlook.com
Website: https://tavolena.shop
Business address: 5156 E ESCONDIDO CIR, MESA, AZ 85206, United States